|
Terms & conditions
Would you like to book a room in our accommodation, just click the "RESERVATION" button and you´ll be forwarded to our secure reservation page:
Please note, that your reservation will be accepted only with a credit card guarantee. We do not charge your credit card in advance, the reservation with credit card means only, that your reservation is guaranteed!
Please read our reservation rules carefully before you book!
The rates are per room and include 18 % tax, but the tourist tax of 4 % is not included: you´ll be charged separately and it will be added to your bill.
The tourist tax means 4 % of your total room rate for the entire stay (f.e. by making a 100 EUR-reservation it means for you only 4 EUR).
What is included in my room rate?
In your accepted room rate are included: unlimited free WiFi access for your entire stay, bedlinen, fresh towels (every 3rd day), weekly cleaning service. If you need further information, please check our FAQ´s.
Cancellation policy
- If you cancel your reservation more than 5 days before your arrival date, there is no cancellation fee.
- If you cancel your reservation in less than 5 days, the rate for the first night will be charged.
- In case of a no show or no-cancellation, the amount of your full stay will be charged.
If you just want to modify or cancel your reservation, please write us an email with your reservation number and give us all your details, what do you wish to change or cancel.
Group policy
In case you would like to book for more than 10 persons, please write us an e-mail and ask for our special discounted group rates.
We confirm your reservation always by email, together with our valid cancellation and payment policy.
Depending on the value of your business we may ask for a deposit of max. 30 % of the total room revenue in order to guarantee your group reservation.
In case you would like to cancel your group reservation, please write us an email with indicating your reservation number as well.
Please note, that a loud behaviour and affray are completely unacceptable in our building, especially after 10 p.m. Taking our Terms & Conditions into account, we reserve the right to ask for a 100 EUR security deposit from our group guests. After you left your room and it was controlled by us (and our staff confirmed, that everything was all right), we certainly return you your deposit payment at the time of your check-out. Thank you for your understanding in advance.
Long stay policy
If you intend to book a stay longer than 14 days, please contact our colleague and he/she will inform you about the conditions of the booking. We may require pre-payment in order to guarantee your reservation. Our valid cancellation and payment policy will be included in our confirmation letter. In case you would like to cancel your reservation, please inform us about it by email or by phone together with your reservation number as soon as possible.
Children´s policy
- Maximum 1 child in a room between 0-6 years free of charge, when sleeping in the bed of parents
- Maximum 1 child in a room between 0-6 years free of charge in a baby cot
- Maximum 1 child in a room between 7-12 years 5 EUR/day, when using the normal available beds in room
Check-in & Check-out
- Check-in time is 2 p.m. earliest
- Check-out time is 11 a.m. latest
At early check-in and late check-out please use our luggage room free of charge.
Early/late check-in & check-out
Early check-in is possible starting from 8 a.m. earliest and late check-out until 6 p.m. latest, but normally you´ll be charged on a half-day room rate basis (50 % of your daily room rate) for it. Please inform us in advance about your planned early check-in or late check-out (we´ll be glad to help you, depending of course on our booking situation).
Parking your car
Parking your car is possible at the rate of 15 EUR/car/day. Please advise, when you need a parking spot.
Pets policy
We are a pet-friendly accommodation, so you can bring your pet with you - it means you only pay a 10 EUR additional charge per day.
Smoke-free policy
Our entire property is 100 % smoke-free zone. If any issues of smoking are brought to any staff members attention, the person has to pay a fine of 150 EUR. Please take it into consideration, thank you!
Theft and damages policy
Our property cannot take responsibility for theft and damages caused by inattention or ignorance of our guests. In order to prevent such cases,for your own safety, we always recommend that you take out a travel insurance policy! Additionally, please use the built-in room safes and/or if necessary, our central safe at the reception.
Special requests
Fulfilling your special requests upon arrival: it is always a subject to availability. Our hotel cannot guarantee it, further it can cause you additional costs too.
|
